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Essential Competencies for Managing Employee Performance
In many organizations, the strategic goals and direction are clearly thought out and sound, but all too often the supervisors and managers are unable to articulate and implement these goals through their employees. In organizations where middle management and lower-level supervisors are effective, execution is done well. Where they lack effectiveness, training may be required.

Supervisors need to be competent in the following areas:

  • Coaching and Providing Feedback
  • Coaching and providing feedback to employees who have the potential to improve their performance. This should be a daily event.
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  • Counseling/Corrective Action
  • Counseling employees who are performing below expectations and taking the necessary corrective action. When supervisors don’t confront their employees, either through fear or neglect, the sub-par performance is allowed to continue. back to chart >
  • Performance Evaluations/Improvement Plans
  • Conducting performance evaluations and developing performance improvement plans. Unfortunately, this becomes impossible unless the supervisor and employee have a clear understanding of the requirements of the job. It is here that the development of job-specific performance standards becomes so important. back to chart >
  • Leadership Skills/Motivation
  • Providing positive reinforcement to employees so they are supported and encouraged to maintain their good performance. Failure to do this results in a decreased level of motivation and, in turn, less than superior performance. back to chart >
 
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